RETURNS & EXCHANGES

Unopened Items:

If you receive a product that remains unopened and unused, you may request a refund within 30 days of the purchase date. Please contact our customer support team at queersextoys@gmail.com with your order number and a brief explanation. We will process your refund upon receiving the unopened item in its original condition.

 

Defective or Damaged Items:

For defective or damaged items, contact us at queersextoys@gmail.com with your order number and clear photos of the issue. We will promptly provide a replacement or issue a refund, including any applicable shipping costs.

 

Used Items:

Due to the intimate nature of our products, we are unable to accept returns or offer refunds for used items. This policy prioritizes the health and safety of our customers.