STORE POLICY
Customer Care:
At Queer Sex Toys, your satisfaction is our priority, and we are committed to providing exceptional customer care.
Unopened Items:
If you receive a product that remains unopened and unused, you may request a refund within 30 days of the purchase date. Please contact our customer support team at queersextoys@gmail.com with your order number and a brief explanation. We will process your refund upon receiving the unopened item in its original condition.
Defective or Damaged Items:
For defective or damaged items, contact us at queersextoys@gmail.com with your order number and clear photos of the issue. We will promptly provide a replacement or issue a refund, including any applicable shipping costs.
Used Items:
Due to the intimate nature of our products, we are unable to accept returns or offer refunds for used items. This policy prioritizes the health and safety of our customers.
Privacy and Safety:
We value your privacy and prioritize your safety in every aspect of your shopping experience.
Discreet Packaging:
All orders are shipped in discreet packaging without explicit labels, ensuring your purchase remains confidential.
Hygiene and Safety:
Our commitment to hygiene and safety means we cannot accept returns or offer refunds on used items. This policy is in place to uphold the well-being of our customers.
Wholesale Inquiries:
For wholesale inquiries, we welcome you to explore partnership opportunities with Queer Sex Toys. Please reach out to our wholesale team at queersextoys@gmail.com to discuss collaboration possibilities and to receive our wholesale catalog.
Payment Methods:
We offer a variety of secure payment methods to enhance your shopping experience.
Accepted Payment Methods:
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Credit/Debit Cards
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PayPal
Secure Transactions:
Your financial security is important to us. All transactions are processed securely to ensure the confidentiality of your payment information.