STORE POLICY

 

Customer Care:

At Queer Sex Toys, your satisfaction is our priority, and we are committed to providing exceptional customer care.

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Unopened Items:

If you receive a product that remains unopened and unused, you may request a refund within 30 days of the purchase date. Please contact our customer support team at queersextoys@gmail.com with your order number and a brief explanation. We will process your refund upon receiving the unopened item in its original condition.

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Defective or Damaged Items:

For defective or damaged items, contact us at queersextoys@gmail.com with your order number and clear photos of the issue. We will promptly provide a replacement or issue a refund, including any applicable shipping costs.

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Used Items:

Due to the intimate nature of our products, we are unable to accept returns or offer refunds for used items. This policy prioritizes the health and safety of our customers.

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Privacy and Safety:

We value your privacy and prioritize your safety in every aspect of your shopping experience.

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Discreet Packaging:

All orders are shipped in discreet packaging without explicit labels, ensuring your purchase remains confidential.

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Hygiene and Safety:

Our commitment to hygiene and safety means we cannot accept returns or offer refunds on used items. This policy is in place to uphold the well-being of our customers.

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Wholesale Inquiries:

For wholesale inquiries, we welcome you to explore partnership opportunities with Queer Sex Toys. Please reach out to our wholesale team at queersextoys@gmail.com to discuss collaboration possibilities and to receive our wholesale catalog.

Payment Methods:

We offer a variety of secure payment methods to enhance your shopping experience.

Accepted Payment Methods:

• Credit/Debit Cards

• PayPal

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Secure Transactions:

Your financial security is important to us. All transactions are processed securely to ensure the confidentiality of your payment information.